Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 15, 2025

Introduction

At naltrovixolines, we understand that your privacy is fundamental to your trust in our services. This comprehensive privacy policy outlines how we collect, use, store, and protect your personal information when you use our financial services platform. We're committed to transparency and want you to understand exactly what happens with your data.

This policy applies to all users of our platform, including visitors to our website, registered users, and clients who engage with our financial services. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect various types of information to provide you with the best possible service and to comply with financial regulations. Here's what we gather and why:

Personal Information

Full name, date of birth, and identification documents for account verification
Contact information including email address, phone number, and physical address
Financial information such as income details, employment status, and bank account information
Government-issued identification numbers as required by Malaysian financial regulations

Technical Information

IP address, browser type, and device information for security purposes
Login credentials and authentication data to protect your account
Usage patterns and preferences to improve our services
Transaction history and financial activity for compliance monitoring

We only collect information that is necessary for providing our services, complying with legal requirements, or improving your user experience. We never collect more data than we need.

How We Use Your Information

Your information serves several important purposes in our commitment to providing secure, compliant financial services:

Purpose	Data Used	Legal Basis
Account Management	Personal details, contact information	Contract performance
Regulatory Compliance	Financial information, transaction history	Legal obligation
Security Monitoring	Technical data, usage patterns	Legitimate interest
Service Improvement	Aggregated usage data	Legitimate interest

We analyze your information to detect potentially fraudulent activities, ensure compliance with anti-money laundering regulations, and provide personalized financial insights. This helps us maintain the integrity of our platform while offering you relevant services.

Data Sharing and Third Parties

We maintain strict control over your personal information and only share it when necessary for service delivery or legal compliance. Our approach to data sharing is conservative and purposeful.

When We Share Information

With regulatory authorities when required by Malaysian financial laws
With our banking partners to process transactions and maintain accounts
With security providers to protect against fraud and unauthorized access
With service providers who assist in delivering our platform functionality

Third-Party Safeguards

All third parties we work with must sign comprehensive data protection agreements. They're required to maintain the same level of security and privacy protection that we provide. We regularly audit these relationships to ensure compliance.

We never sell your personal information to marketers or advertisers. Your data is used solely for the purposes outlined in this policy.

Your Rights and Choices

You have significant control over your personal information. We respect your rights and provide multiple ways to manage your data preferences.

Access and Correction

You can request a copy of all personal information we hold about you. If you find any inaccuracies, we'll correct them promptly. Simply contact our privacy team, and we'll provide your data within 30 days.

Data Deletion

You can request deletion of your personal information, subject to legal and regulatory requirements. Some financial records must be retained for specific periods under Malaysian law, but we'll delete everything else upon request.

Communication Preferences

You can opt out of marketing communications at any time. However, we'll still need to send you important account-related notifications and regulatory communications.

Security Measures

Protecting your information is our top priority. We employ multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

Bank-level encryption for all data transmission and storage
Multi-factor authentication for account access
Regular security audits and penetration testing
Employee training on data protection best practices
Secure data centers with 24/7 monitoring
Incident response procedures for potential security breaches

We continuously update our security measures to address emerging threats and maintain compliance with international security standards.

Data Retention and Deletion

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Our retention periods are designed to balance your privacy rights with our legal and business obligations.

Retention Periods

Account information: Retained for 7 years after account closure as required by Malaysian financial regulations
Transaction records: Kept for 6 years to comply with anti-money laundering requirements
Marketing preferences: Deleted within 30 days of opt-out request
Technical logs: Automatically deleted after 12 months unless needed for security investigations

When data reaches the end of its retention period, we securely delete it using industry-standard data destruction methods. This ensures that your information cannot be recovered or reconstructed.

International Data Transfers

While we primarily store and process your data within Malaysia, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure it receives the same level of protection as it would in Malaysia.

Transfer Safeguards

Data processing agreements with international providers
Compliance with Malaysian data protection laws
Regular monitoring of international data handling practices
Encryption of all data during transfer

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we'll notify you through your registered email address or by posting a notice on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, please contact our privacy team:

Email: privacy@naltrovixolines.sbs

Address: Lot 506 - 507, 19J, KTLD, Jln Kulas, Al - Idrus Commercial Centre, 93400 Kuching, Sarawak, Malaysia

Phone: +60386005858

We're committed to addressing your privacy concerns promptly and transparently.